CONDITIONS OF USE

When you engage with DentalSupplySync, you’re entering a world of services and products. DentalSupplySync, along with its affiliates, brings you website features, and a range of offerings when you browse or make purchases at DentalSupplySync.com, utilize DentalSupplySync products or services, employ DentalSupplySync mobile applications, or utilize the provided software, all collectively referred to as “DentalSupplySync Services”. By participating in these services, you, on behalf of yourself and all members of your organization, agree to the conditions outlined herein.

We offer a diverse array of DentalSupplySync Services, and at times, specific terms may be applicable. When you utilize a DentalSupplySync Service (such as Your Profile, Promotional Codes, DentalSupplySync devices, or DentalSupplySync applications), you will also be bound by the guidelines, terms, and agreements pertinent to that particular DentalSupplySync Service. In the event of any inconsistency between these Conditions of Use and the Service Terms, the latter will take precedence.

PRIVACY
To understand our privacy practices, please review our Privacy Policy, which governs your use of DentalSupplySync Services.

COMMUNICATIONS, FEEDBACK AND OTHER CONTENT
Communications: By utilizing DentalSupplySync Services and transmitting emails, text messages, and other communications from your desktop or mobile device, you acknowledge that you may be engaging with us electronically. You provide consent to receive electronic communications from us, including, but not limited to, emails, texts, mobile notifications, or notices through this site or other DentalSupplySync Services like our Message Center. You have the option to retain copies of these communications for your personal records. You hereby agree that all agreements, notices, disclosures, and other communications provided to you electronically meet the legal requirement of being in writing.
Feedback: By providing feedback, comments, ideas, proposals, or suggestions for improvements, you grant us unrestricted, nonexclusive, royalty-free, global, perpetual, and irrevocable usage rights without compensation. You also authorize us and our sublicensees to use the name you submit with such content. You affirm that you have the necessary rights to the content, it is accurate, and its use complies with this policy. We retain the right to remove or modify content, although we do not perform regular reviews. While we have the authority to do so, we are not obligated to monitor or remove content. We disclaim responsibility and assume no liability for any content posted by you or any third party. Additionally, you agree to indemnify us for any claims arising from the content you provide.

RIGHT TO ACCESS
Subject to your compliance with the present Conditions of Use and any pertinent Service Terms, and your payment of any applicable fees, DentalSupplySync or its affiliates hereby confer upon you a restricted, non-exclusive, non-transferable, right to use DentalSupplySync Services. This right grants you the privilege to access and employ the DentalSupplySync Services solely for personal and non-commercial purposes within your organization. It is explicitly understood that this right does not encompass any form of resale or commercial utilization of any DentalSupplySync Services; any compilation and utilization of product listings, descriptions, or pricing information; any derivative utilization of any DentalSupplySync Service or its contents; any form of data extraction, copying, or utilization of account information for the benefit of third parties; or any deployment of data mining, robots, or analogous data gathering tools. All rights not explicitly conferred to you in these Conditions of Use or any Service Terms are reserved and maintained by DentalSupplySync or its licensors, suppliers, rightsholders, or other content providers. It is expressly forbidden to reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit any DentalSupplySync Service, or any portion thereof, for any commercial purpose without the explicit written consent of DentalSupplySync. You are prohibited from framing or employing framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of DentalSupplySync without such explicit written consent. Similarly, you are barred from using any meta tags or any other “hidden text” that incorporates DentalSupplySync’s name or trademarks without the express written consent of DentalSupplySync. Using DentalSupplySync Services inappropriately is strictly prohibited. You may only utilize DentalSupplySync Services in accordance with the current legal statutes. YOU MAY NOT SHARE YOUR ACCOUNT WITH ANY ENTITY OR PERSONS OUTSIDE YOUR ORGANIZATION. THE RIGHTS CONFERRED BY DENTALSUPPLYSYNC CAN BE TERMINATED IF THERE IS NON-COMPLIANCE WITH THESE CONDITIONS OF USE OR ANY APPLICABLE SERVICE TERMS.

ACCOUNT USE AND REGISTRATION
To access specific DentalSupplySync Services, you may need to be in possession of an individual DentalSupplySync account. Additionally, you may need to log into the account and have a valid payment method linked to the account. We recommend you check payment methods in your account in order to keep track of payments. It is imperative to emphasize that DentalSupplySync Services are intended for healthcare professionals with the requisite legal capacity to engage in financial transactions through a credit card or any other authorized payment method. We do not offer our Services for individuals below the age of 18. The responsibility of maintaining the confidentiality of your account and password lies squarely with you. Moreover, it is incumbent upon you to exercise prudence in restricting access to your account. By engaging with the DentalSupplySync Services, you affirm your agreement to assume the responsibility for all activities conducted under your account or password. DentalSupplySync expressly reserves the right to refuse service, effect account terminations, revoke entitlements to employ DentalSupplySync Services, alter or remove content, or cancel orders, all at its sole discretion.

INTELLECTUAL PROPERTY
Any unauthorized reproduction, distribution, or use of our intellectual property without express written consent from DentalSupplySync is strictly prohibited and may result in legal action. This includes, but is not limited to, trademarks, copyrights, patents, and trade secrets owned by DentalSupplySync.

TRADEMARKS
The visual components found within or accessible through any DentalSupplySync Service—encompassing, but not limited to, graphics, logos, page headers and footers, mottos, slogans, button icons, scripts, and service names—are legally recognized as trademarks or trade dress exclusively owned by DentalSupplySync in New Zealand and other applicable jurisdictions. It is strictly prohibited to utilize DentalSupplySync’s trademarks and trade dress in conjunction with any product or service not originating from DentalSupplySync, particularly in a manner likely to cause confusion among consumers, or in a manner that may disparage or discredit DentalSupplySync. All additional trademarks present within any DentalSupplySync Services, not owned by DentalSupplySync, are the sole and exclusive property of their respective owners. These owners may or may not have any formal affiliation, connection, or sponsorship arrangement with DentalSupplySync.

COPYRIGHT
All content found within or accessible through any DentalSupplySync Service—encompassing, but not limited to, text, images, graphics, logos, button icons, audio clips, video clips, compiled data, and software—are legally recognized as exclusively owned by DentalSupplySync and is protected by in New Zealand and international copyright laws.

SCOPE OF SERVICES
DentalSupplySync Services operates an online marketplace exclusively catering to healthcare professionals for the acquisition of various healthcare-related commodities, encompassing clinic support services, instruments, equipment, and educational courses. This platform serves as a specialized online and web-based venue facilitating legitimate transactions within the specified domain, strictly adhering to applicable legal and regulatory frameworks governing products procurements. It is imperative for users to engage with the platform with a clear understanding of this restricted scope of services, ensuring compliance with all relevant laws and regulations governing the procurement and utilization of healthcare-related items.

SHIPPING AND HANDLING
Cost Responsibility: The purchaser acknowledges that shipping and handling costs are additional expenses to be borne by them, unless explicitly stated otherwise, such as, but not limited to, in the case of promotional offers providing complimentary shipping.

Promotional Exceptions: In instances where promotional offers include free shipping, the terms of the specific promotion shall supersede the general shipping and handling conditions outlined herein.

Delivery Time Variance: While every effort is made to expedite deliveries, the actual delivery time may vary based on the supplier’s individual schedules and logistical constraints. It is emphasized, however, that there is no strict time limit imposed on the delivery process. The purchaser understands and accepts this inherent variability.

Risk of Loss: All physical products adhere to shipment contracts, governed by recognized industry standards. According to these contracts, the following key points apply: a. F.O.B. Origin: Risk of loss transfers to the purchaser at the moment the product is handed over to the carrier at the supplier’s location.
b. F.O.B. Destination: Risk of loss transfers to the purchaser upon the product’s arrival at the designated delivery destination.

Returns and Warranty Shipments: In cases necessitating the return or replacement of physical products, the purchaser is responsible for covering the associated shipping and handling costs, unless otherwise specified by DentalSupplySync. This provision ensures that the purchaser is aware of and acknowledges this financial responsibility.

Delivery Address Accuracy: The purchaser is obligated to provide accurate and up-to-date delivery information. DentalSupplySync shall not be held liable for any delays or misdirection of shipments resulting from inaccurate or incomplete address details provided by the purchaser.

International Shipments: For international shipments, the purchaser acknowledges and agrees to comply with all applicable import/export laws and regulations, and to assume responsibility for any associated duties, taxes, or customs fees.

RETURNS & REFUNDS
No Refunds or Returns: DentalSupplySync operates under a strict no refund and no return policy. Once a purchase is completed, it is considered final. This policy applies to all products and services offered by DentalSupplySync, unless otherwise explicitly stated in specific promotions or offers.

Exceptions: In rare cases where a refund or return is deemed necessary due to extenuating circumstances, DentalSupplySync retains the sole discretion to assess and determine the eligibility for such exceptions. Any approved refunds or returns will be subject to additional terms and conditions specified by DentalSupplySync.

Product Inspection upon Receipt: It is the responsibility of the purchaser to thoroughly inspect all products upon receipt. Any concerns regarding the condition or contents of the received products must be promptly communicated to DentalSupplySync within a reasonable timeframe following delivery.

Damaged or Defective Products: In the rare event that a product arrives in a damaged or defective condition, please be advised that DentalSupplySync does not administer direct replacements or refunds. Any concerns regarding product quality must be addressed through the warranty provided by the respective supplier, from whom we source the product. We strongly advise contacting the supplier directly to pursue appropriate measures in accordance with their established warranty policies. Additionally, we welcome and encourage feedback in such instances to enhance the quality of our services and products. Your insights are invaluable in our continuous pursuit of improvement.

Incorrect or Incomplete Orders: If a purchaser receives an incorrect or incomplete order, they must notify DentalSupplySync within a reasonable timeframe from the date of delivery. DentalSupplySync will investigate the issue and take appropriate action, which may include arranging for the correct items to be shipped.

Unauthorized Returns: Any returns made without prior authorization from DentalSupplySync will not be accepted and will not be eligible for a refund or replacement.

Refund Processing Time: In the exceptional event that a refund is approved, please allow a reasonable processing time for the refund to be issued. The exact timeline may vary depending on the payment method and financial institution.

Limitation of Liability: DentalSupplySync shall not be held liable for any damages, losses, or expenses incurred by the purchaser as a result of this no refund and no return policy, except where such limitations are prohibited by law.

INDEMNIFICATION; DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY:

DentalSupplySync operates DentalSupplySync Services as a reseller of products sourced from various suppliers. It is imperative for YOU to understand and acknowledge the following terms and conditions regarding warranties and liability:
No Warranty Provided by Us: We, as a reseller, expressly disclaim and do not provide, represent, or offer any warranties, whether explicit or implied, for any products, whether physical or digital, offered through DentalSupplySync Services.
Supplier Warranty: Any and all warranties for the products sold by us are provided exclusively by the respective suppliers. YOU are encouraged to refer to the specific warranty terms and conditions set forth by the supplier of the respective product.
“As Is” and “As Available” Products: Unless otherwise expressly noted, all products resold by us are provided on an “as is” and “as available” basis. No representations or warranties are made regarding the suitability, reliability, availability, timeliness, or accuracy of the products.
Use at Sole Risk: YOU acknowledge and agree that the use of DentalSupplySync Services and any products obtained through this platform is entirely at their own risk. We shall not be held liable for any damages, losses, or expenses incurred as a result of using or relying on the products offered.
Full Extent Permissible by Law: To the full extent permissible by law, we disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of Liability: In no event shall we, our affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with the use or inability to use the products or services.
Indemnity: You agree to defend, indemnify, and hold harmless us, our affiliates, and our personnel from liability in connection with any claims, suits, or demands brought against us arising from your use of DentalSupplySync Services or any breach of these terms.
No Liability for Third-Party Actions: We shall not be liable for any third-party claims or actions arising out of or in connection with the use of DentalSupplySync Services or the products obtained through this platform.

PRICING; ORDERS; PAYMENT
Pricing Details: The original listing price displayed on our platform may differ from that seen on a supplier’s website. While we make every effort to ensure accuracy, discrepancies may occur. Discounted prices are determined at our discretion and are subject to change without prior notice. Although we may endeavor to provide notification of changes through your account and/or our website, we are not obligated to do so. Any alterations in prices take immediate effect. All prices displayed are presented “as is.”

Ordering Process: Orders may be placed through our online marketplace, unless otherwise specified in exceptional cases. Please note that certain orders may be subject to minimum quantity or cost requirements. An order is considered confirmed only after payment has been successfully received and processed. This confirmation signifies the initiation of processing and subsequent fulfillment of the order.

Taxes: Fees listed do not include taxes. You are liable for all applicable taxes in your respective country. Exclusions apply to taxes based on our net income, for which we may issue an invoice to you. You agree to remit all taxes and associated documentation. Your account information serves as identification for tax purposes; therefore, it is imperative to keep it updated. Additional tax types, such as withholding taxes or those applicable in different locations, may also be levied.

Disputes: For any disputes, please contact [email protected]. We commit to respond within 30 days of receiving your dispute. In the event of an overdue payment, we retain the right to suspend or revoke access after issuing written notice. Any overdue payments may be subject to a finance charge of 2% of the outstanding balance per month.

Promotions: The Terms & Conditions of specific promotions supersede any corresponding points outlined in this document. However, this original set of Conditions of Use prevails over promotion-specific Terms & Conditions in cases where the latter do not make reference to such conditions.

Payment Methods: We accept major credit cards processed through secure online payment portals. If you require alternative payment methods, please contact our customer support for assistance.

QUALITY ASSURANCE
DentalSupplySync exclusively collaborates with reputable and established brands within the healthcare industry. Our product selection is rigorously curated, focusing solely on those with proven reliability, and commendable reviews within the supply chain of our trusted suppliers and manufacturers. We also monitor feedback and reviews of products sourced from our partners to promptly address any concerns and uphold the highest quality standards.

TERMINATION AND CANCELLATION:
Account Termination: DentalSupplySync reserves the right to terminate your account at our discretion, with or without cause, and with or without notice. This decision may be based on violations of our policies, non-compliance with applicable laws and regulations, or any other reason we deem appropriate. You may terminate your account by contacting us at [email protected].

Order Termination: Orders placed through non-automated contact with human sales representatives may be subject to termination if payment has not been received and processed within a reasonable timeframe. You may terminate your orders placed only if payment has not been received and processed. DentalSupplySync reserves the right to cancel orders at its discretion and refuse refund of payment that has already been received and processed.

Associated Fees or Penalties: In cases of termination, associated fees or penalties may be applied at the discretion of DentalSupplySync. Additionally, any fees incurred from third parties as a result of the termination will be the responsibility of the purchaser.

Effect of Termination: Upon termination, you will no longer have access to DentalSupplySync and DentalSupplySync services, including but not limited to your account, order history, and any associated benefits.

Survival of Terms: Any terms and conditions that, by their nature, should survive termination (such as disclaimers, limitations of liability, and indemnification) will continue to apply even after termination.

Notice of Termination: DentalSupplySync will make reasonable efforts to provide notice of termination, where applicable, via email or through your account dashboard.

Appeal Process: If you believe that the termination of your account or order was in error, you may contact DentalSupplySync at [email protected] to appeal the decision. We will review appeals on a case-by-case basis.

Change of Terms: We reserves the right to modify or amend this Termination and Cancellation Policy at any time. Any changes will be communicated to you through appropriate channels.

FORCE MAJEURE:
DentalSupplySync shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (a “Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes, but is not limited to:

1. Strikes, lock-outs, or other industrial action.
2. Civil commotion, riot, invasion, terrorist attack, or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster.
4. Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
5. Impossibility of the use of public or private telecommunications networks.
6. The acts, decrees, legislation, regulations, or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

If the Force Majeure Event continues for more than [30] days, either party shall have the right to cancel the contract by written notice to the other party. This right to cancel applies only to the affected part of the contract, and neither party shall be liable to the other for any losses arising as a result of such cancellation.

DISPUTE RESOLUTION:
For any dispute, arbitration is mandatory and we each waive any right to a jury trial. Before filing a formal claim against DentalSupplySync, you agree to attempt informal resolution of any disputes. To do so, please contact us at [email protected]. We believe in open communication and will strive to address your concerns promptly. We require that you engage in informal dispute resolution for a period of 90 days. If the matter remains unresolved after 90 days, then you may choose to file a formal claim. Both parties will equally share the associated arbitration fees. We each waive any right to a jury trial.

However, you have the right to opt out of these arbitration terms. To exercise this right, please send an email notice to [email protected] within 30 days of agreeing to these arbitration terms. This will allow you to pursue alternative dispute resolution methods.

SEVERABILITY:
If any provision or part of these Conditions of Use is held to be invalid or unenforceable, such provision or part will be deemed severable from these Conditions of Use, and the remaining provisions or parts will continue in full force and effect. The invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.
Should a court of competent jurisdiction deem any provision of these Conditions of Use to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired in any way.

MODIFICATION OF TERMS:
DentalSupplySync reserves the right to modify these Conditions of Use at any time, and such modifications shall be effective immediately upon posting of the modified Conditions of Use on our website. You agree to review these Conditions of Use periodically to be aware of such modifications and your continued access or use of our services shall be deemed your conclusive acceptance of the modified Conditions of Use.

If you do not agree with the modifications to these Conditions of Use, your only remedy is to discontinue the use of our services. For any significant changes to these Conditions of Use, we will make reasonable efforts to provide notice to you. However, it is your responsibility to review these Conditions of Use regularly to stay informed of updates.

ENTIRE AGREEMENT:
These Conditions of Use constitute the entire agreement between you and DentalSupplySync and DentalSupplySync regarding the subject matter herein and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

These Conditions of Use encompass the entire understanding and agreement between you and DentalSupplySync concerning the subject matter addressed herein. They supersede all prior or contemporaneous agreements, understandings, representations, and warranties, whether oral or written.

GOVERNING LAW AND JURISDICTION:
These Terms will be governed by the laws of New Zealand and other applicable jurisdictions. By engaging with DentalSupplySync’s services, you acknowledge and agree to comply with all laws and regulations applicable in New Zealand, your respective country and/or jurisdiction. This includes, but is not limited to, laws governing the procurement, use, and distribution of healthcare-related products and services.

It is your responsibility to ensure that your activities with DentalSupplySync are conducted in full accordance with the legal framework of your jurisdiction. Any non-compliance with local, regional, or national laws and regulations may result in the termination of your access to our services.

In addition to adhering to the laws and regulations of your jurisdiction, you are also expected to comply with all Conditions of Use outlined in our policies. This includes but is not limited to our Privacy Policy, Return & Refund Policy, and Shipping & Handling Terms and Conditions.

DentalSupplySync reserves the right to take appropriate action, including legal recourse, in the event of any violation or suspected violation of applicable laws and regulations.

CONTACT INFORMATION:
If you have any questions about this Conditions of Use, our practices relating to the DentalSupplySync Services, or your dealings with us, please contact us at [email protected].

GENERAL TERMS
Use of Brands: You are strictly prohibited from utilizing the names, graphics, logos, copyrighted materials, trademarks, and any other intellectual property owned by DentalSupplySync without obtaining our explicit prior written consent.

Use of Third-Party Services: Your utilization of DentalSupplySync Services may entail the use of third-party services, and such usage may be governed by the policies and terms of those respective third parties.

Notices: We reserve the right to make modifications and/or updates to DentalSupplySync Services at any time, and such alterations may be implemented without prior notice.

Equitable Remedies: In the event of a breach of these terms, such a violation may result in irreparable harm to DentalSupplySync and its affiliates. Consequently, we retain the right to seek injunctive relief as an equitable remedy.

Copyright Complaints: If you believe that your copyrighted material has been utilized in a manner that constitutes copyright infringement, please notify us at [email protected]

Date of last update: October 26, 2023.

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